BONPILATES S.L. EQUIPMENTS WARRANTY
Bonpilates S.L. undertakes to offer its direct guarantee as manufacturer and seller on all its products of a durable nature in accordance with the provisions of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws and in accordance with the rest of the European regulations governing the matter.
Thus, BONPILATES products, except those identified as “Small Equipment”, are guaranteed for a period of two years from the confirmation of receipt of the product against any manufacturing defect affecting the functionality of the product. Wooden or aluminum frames forming the main structure of the equipment; Reformer, Cadillac, Chair and Barrel, are guaranteed for 25 years against any manufacturing defect affecting the functionality of the product.
The warranty will apply as long as the product has been used under normal conditions of use and the maintenance recommendations specified by BONPILATES have been followed. Consequently, it does not include deficiencies caused by misuse, accident and/or negligence, and those cases in which the product has been manipulated by agents other than BONPILATES, non-original parts have been used and/or maintenance recommendations have not been followed.
The exercise of the warranty will be in any case conditioned to the presentation of the corresponding supporting documentation of the purchase by the customer claiming the exercise of the warranty.
To exercise the right of guarantee, you must send an e-mail to the following address [email protected] explaining the reason for the incident and attaching documents and photos.
After reviewing the documentation and verifying that it is a case covered by the warranty, BONPILATES will proceed to repair or replace the product, at its option. Only if neither of the two previous options is possible will we proceed to refund the money.
RETURN POLICY
Bonpilates S.L., in its commitment to the professional sector of Pilates, is committed to providing full support to its customers, managing all issues relating to your purchase that may be of interest and seeking to achieve the highest satisfaction by them in all aspects of their experience with Bonpilates S.L.
In case you are not satisfied with your purchase, you have made a mistake when choosing the product you want or you have changed your mind about the order, Bonpilates S.L. offers you a period of 15 calendar days from the date of receipt of the goods to proceed with the return of the same.
In order to proceed with the return you must communicate it to the Commercial Department of Bonpilates S.L. in the term and conditions indicated, through the following contacts:
637 02 97 48 – come[email protected]
666 58 18 36 – [email protected]
The conditions for the return of goods are as follows:
- The return must be requested within 15 calendar days of receipt of the goods.
- The original packaging must be kept for the duration of the return period or until it is ensured that the product is suitable for your interests since, in the event of a return, this packaging will be used to collect the products.
- Bonpilates S.L. will manage the collection through a third party transport ompany in coordination with the customer’s availability, unless the customer decides that they wish to manage and assume the collection by they own means.
- The cost of returning the goods will be borne by the customer.
- Once the goods have been received by seller, Bonpilates Production Department will ensure that the returned products are in good condition and, one this has been checked, a refund will be made to the customer, minus the cost of collection.
- In the event that the return of the product is due to its defective condition, we will proceed as follows:
- If the defect exists at the time of receipt of the product, we will proceed to replace the product with a new one (in which case BONPILATES will be responsible for the collection of the defective product assuming the transport costs) or to refund the amount, if the first option is not possible. To proceed with the replacement of the product or refund of the amount, it will be necessary to send an email to [email protected],explaining the reason for the claim within 48 hours of receipt of the goods.
- If the imperfection appears later, Bonpilates Team will analyze the case and act according to the result of the analysis.
In both cases, the products must be sent back to the company for detailed analysis.
MAINTENANCE
For the right maintenance of the Equipments, it is necessary to follow the instructions written below:
- Upholstery must be clean only with water and a microfibre cloth after using It.
- For stains which cannot be removable with water, use one small spoon of powder or liquid washing detergent mixed with 2 liters of water and a nonscratching scouring pad.
- Springs must be replaced each two years for guarantee their tension and their safety.
- Wheels must be clean and lubricated periodically for allowing the carriage to slide correctly and smoothly.
- Regulatory springs bar must be clean and lubricated periodically for allowing its correct functioning.
- The guides on which the trolley wheels slide must be cleaned and lubricated periodically to ensure that the wheels slide smoothly.
- Our equipment is not compatible with all types of parts, therefore we recommend the use of BONPILATES spare parts to ensure the correct operation of the equipment.
RIGHT OF WITHDRAWAL
- You have the right to withdraw from this contract within 14 calendar days without giving any reason. This period begins to run from the moment in which you or a third party indicated by you, other than the carrier, assumes material possession of the goods covered by the contract.
- To exercise your right of withdrawal, you must inform us of your decision by sending us a written communication by mail, fax or e-mail to:
Bonpilates, S.l. C/Meteorito 18-22 (P.I. Pla de la Vallonga) (03006) Alicante (Spain)
Email address: info @bonpilates.com
You may use, but are not required to use, the cancellation form below.
- Machines with special engravings are manufactured individually and customized, so the contracts that formalize their acquisition do not have the right of withdrawal, maintaining their production guarantee.
EFFECTS OF WITHDRAWAL
- If you withdraw from this contract we will reimburse to you all payments we have received from you, including the costs of delivery (except for any additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered by us at that time), without undue delay and in any event not later than 14 calendar days after the day on which we have received the goods or on which you have provided us with proof of having returned the goods, whichever is the earlier. We will bear the cost of returning the goods.
- We will make the refund using the same means of payment that you used for the initial transaction, unless we agree otherwise in writing. In any event, you will not incur any additional charges as a result of such reimbursement.
- You shall only be liable for diminished value of the goods if it is as a result of handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
- If you wish to cancel the contract, you can use the following model:
“A Bonpilates, S.L.
C/Meteorito 18-22 (P.I. Pla de la Vallonga) (03006) Alicante (Spain)
[email protected]
I/We[*] hereby notify that I/we[*] cancel my/our [*] contract for the sale of the following goods [*]/for the provision of the following service[*]
Ordered on [*] (*) /received on [*] (*).”
TERMS OF DELIVERY
- The delivery of the goods will be at street level, that is, at the door of the building, not inside it.
- Hiring a street delivery service is optional, since the goods can be picked up directly at our facilities.
- Once your order is shipped, you will receive an e-mail with all the information regarding delivery time, number of packages, agency in charge of delivering your order and invoice attached.
- The carrier will come to your home to deliver the goods and, before signing the delivery note, must check both the condition of the packaging and the number of packages.
- Make sure that the goods are unhandled and in good condition when accepting them. In case of any external damage, the receiver of the goods must indicate what happened on the delivery note of the delivery person: indicating “damaged goods” and sending to whatsapp number +34 637 029 748 a photo of the delivery note and the package(s) with the visible damage.
- Check if the number of packages matches the number indicated on the delivery note. If the number of packages does not match, note it on the delivery note before signing, indicating “package missing”.
- For the formalization of the purchase or reservation of material, the data we need for invoicing purposes are the following:
Full name or company name
DNI/NIF
Complete billing address
Complete delivery address
Contact telephone number.
